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Glossary

The words, in plain English

Every term a Canadian staffing owner runs into, defined the way an agency would explain it to another. No definition here is a sales pitch: where Kordis does the thing being described, that is said separately, at the end of the page.

Your words first. Ten things you already say, and what Kordis does about each one.

Show rate
Kordis reports confirmed and arrived as two different numbers. A confirmation means she accepted the shift, never that she is on site.
DNR list
The do-not-dispatch check runs before any outreach, so a worker a client has barred is never offered that client's shift.
Three-hour rule
A shift cut short is computed at the province's minimum, from the date and the jurisdiction, not from a setting you have to remember.
Clearance certificate
Workers' compensation status lives on the client record beside its rate class, so a lapsed clearance shows up before you invoice, not after.
Site authorization
Kept as a separate record from training evidence, because the provider issues one and the client who controls the dock grants the other.
Call-out
Someone drops before dawn. Qualified cover is ranked, texted best match first, and staged for your approval before your alarm.
Standing order
A weekly pattern generates its own shifts and fills them, and it stops the moment the client's headcount is met.
Redeployment
An assignment ends and Kordis has the next line ready to offer, before she starts looking somewhere else.
Bill rate and pay rate
Rates live on the client, so a job order is pick the client, pick the role, and the rate is already there. You never type it twice.
ROE
Assignment history and hours stay on the worker record, in one place, for whoever files it. Kordis does not file it for you.

Then ours. Every term a Canadian staffing owner runs into, A to Z.

Shift filling software

Shift filling software is the tool a staffing agency uses to turn an open shift into a confirmed worker. It decides who is eligible to ask, contacts them by call or text, records who said yes and who said no, and marks the shift covered only once a named person has agreed.

Also called: shift coverage software, open shift software, shift fill tool.

Read the full entryUpdated

Temp staffing software

Temp staffing software is the system a temporary staffing agency runs its placements on. It holds the worker records, the client job orders, the shifts, the confirmation history, the hours, and the file that goes to payroll, so the same information is not typed by hand into four separate tools.

Also called: temporary staffing software, temp agency software, staffing agency software.

Read the full entryUpdated

Light industrial staffing

Light industrial staffing is the supply of temporary workers to warehouses, distribution centres, food production plants, and light manufacturing. The usual roles are general labour, order pickers and packers, forklift operators, machine operators, shippers and receivers, and sanitation crews.

Also called: warehouse staffing, industrial temp staffing, general labour staffing.

Read the full entryUpdated

Applicant screening

Applicant screening is the step between an application arriving and a person being offered work. It checks whether the applicant can do the job, holds the certificates the job requires, can physically reach the site at the start time, and is likely to show up.

Also called: candidate screening, pre-screening, phone screening.

Read the full entryUpdated

Credential gating

Credential gating is a rule that stops a worker being dispatched when the assignment's required evidence, assessment, authorization, or actual expiry rule is not satisfied. The check runs at assignment time rather than waiting for an audit.

Also called: certificate gating, compliance gating, credential enforcement.

Read the full entryUpdated

Dispatch software

Dispatch software is the tool that assigns a named worker to a specific shift at a specific site and tells everyone who needs to know. In staffing it covers the assignment, the confirmation from the worker, the site details sent out, and the record of who was where.

Also called: staffing dispatch system, shift dispatch tool, dispatch board.

Read the full entryUpdated

No-show coverage

No-show coverage is the process of replacing a worker who does not arrive for a shift. It starts the moment the absence is known and ends when a named replacement has confirmed and is on the way to the site.

Also called: no-show replacement, shift recovery, absence coverage.

Read the full entryUpdated

Worker reactivation

Worker reactivation is asking a staffing agency's own former or dormant workers to return for a new assignment before recruiting a stranger. It targets people who already passed screening and know the work, so the agency reopens a relationship instead of starting a search from zero.

Also called: worker win-back, boomerang worker, rehiring a former worker.

Read the full entryUpdated

Looking for the rules rather than the words?

The compliance guides cover what Ontario, British Columbia, and Alberta actually require of a temp agency, with the government sources cited.

Read the compliance guides

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Staffing glossary: the terms in plain English · Kordis